Document and information guidance
Having complete information ready can help reduce delays in the review process.
Recommended documents
- Current bill, shutoff notice, or past-due notice
- Name of utility provider, landlord, pharmacy, or service provider
- Amount due and due date
- Brief explanation of hardship
- City of residence within Cook County
- Reliable email address and phone number
Use the same name, email address, and reference ID connected to your application whenever possible.
Upload guidance
- Use clear photos or PDF files
- Make sure names, dates, balances, and notices are readable
- Do not submit blurred or cropped images
- Upload only records related to your application
- Include your reference ID exactly as issued
Application process
1
Submitted
Your application has been received.
2
Under Review
Your request is being reviewed.
3
Documents
Additional records may be requested if needed.
4
Decision
A final update is issued when review is complete.
Do not submit bank passwords, debit card PINs, unrelated personal files, or highly sensitive credentials.